• It is the policy of McFadyens Contractors to provide its customers with a service that fulfils their specified requirements.

    The following principles are applied throughout the company:

    1. Full commitment of all personnel to deliver a quality of service. It is also our intention to improve customer satisfaction level by inviting comment through our customer questionnaires.
    2. Full commitment of all personnel to active involvement in making improvements.
    3. Full commitment to using EnHonmentally Friendly products and promoting wherever possible, the re-cycling of old materials.
    4. Full Commitment to ongoing training and development of staff.
    5. Full understanding by all employees, of long term importance of achieving customer satisfaction and their role in ensuring that their failure to meet standards will lead to the company failing to meet customer standards. 
    6. An appreciation that a consistent quality service can only be achieved by ensuring control at each stage of service delivery, with the ultimate aim of achieving “Zero Defects.”

    A company-wide Quality System is in operation which is designed to comply with the requirements of BS/EN/ISO 9001:2015 as well as continually improve and review the effectiveness of these systems.

    The ISO system defines the commitments of the company, and the complementary Quality Procedures and Method Statements detail the methods that are employed to ensure Customer Satisfaction.

    The policy will be monitored annually by the Board of Directors and objectives / targets will be set at Management Meetings.

    William J. McFadyen
    Managing Director

  • McFadyens Contractors recognises that its people are its most valuable asset. Our Management are committed to the provision of a safe and healthy working environment, which extends to the protection of the public, property and the environment. The company takes a zero-tolerance attitude to unsafe practices. Safety is always the first consideration with respect to all business activities.

    The policy of McFadyens Contractors is to take all reasonably practicable steps to ensure the health, safety and welfare of all employees, contractors, customers, visitors and the general public from any injury due to the work activities. The business will therefore comply with all statutory requirements, regulations and approved codes of practice dealing with health and safety where applicable to the business.

    In fulfilling this commitment, and in compliance with legislative requirements, Management will strive toward the continued development of a positive Safety Culture within the workplace to help maintain a safe and healthy working environment for all persons within the workplace. Staff are encouraged to document and report incidents / near misses and to suggest safer ways of working. These reports will be investigated with the aim of preventing problems occurring and Management will endeavour to eliminate hazards where recognised.

    Management in combination with active employee involvement can, to a great extent, prevent and control accidental losses of all types. Prevention of such loss is the direct responsibility of all Staff, Managers and Employees alike.

    All Management functions will comply with the Company Policy regarding Health & Safety. All Staff should perform their duties properly and in accordance with established procedures, instructions and rules.

    This policy is reviewed at intervals not exceeding 12 months and the target will be to continuously improve Health & Safety within the business and meet the requirements of all relevant legislation and the OHSAS 18001 standard. Objectives and targets are set annually at management review meetings.

    William J. McFadyen
    Managing Director

  • McFadyens Contractors are committed to a positive and responsible course of action with regard to those aspects of the business which impact upon the environment. It seeks always to act in accordance with good practice, preserving and, where possible, enhancing the quality of the environment.

    Commitment to the environment is demonstrated by maintaining an Environmental Management System, which meets the requirements of ISO 14001 and is focused on preventing pollution and continuously improving the company performance. Key components of the system include the establishment of environmental objectives and targets, which require the company to achieve continual improvement and the establishment of programmes to ensure satisfaction of these improvements, objectives and targets.

    The strategy addresses the following key areas to:

    • Review and reduce the environmental impacts of our operations
    • Increase employee environmental awareness and training
    • Protect natural resources, through pollution prevention and emergency response
    • Ensuring the company is a good neighbour
    • Recycle materials and minimise waste
    • Comply to all planning permission and license requirements

    Management, staff and employees are encouraged to liaise and work closely with suppliers, sub-contractors, regulators and customers to ensure the services will meet and exceed all regulatory requirements and other applicable requirements.

    Questions and enquiries should be directed to the Environmental Lead.

    This policy is publicly available and will be monitored annually by the Board of Directors and objectives / targets will be set at Management Meetings.

    William J. McFadyen
    Managing Director

  • McFadyens Contractors recognises that its activities and operations have a significant impact on the wider social, environmental and economic well-being of the areas in which we operate.  As a member of the business community, we recognise our corporate social responsibility commitments in our various roles, which include producer, employer and consumer.  We are committed to ensuring that our business is conducted in all respects according to rigorous ethical, professional and legal standards.

    In addition to compliance with current legislation, our policies and codes of conduct encourage high standards of corporate behaviour in areas such as the environment, health and safety and equal opportunities, both for our staff and in relation to those into whom they may come into contact.


    We aim to reduce any negative impact of our business operations and encourage a positive contribution through appropriate health and safety and environmental policies and objectives (which are considered as an integral part of our business activities) and good management.  We are continually engaging communities through local liaison and sponsorship of local events, community groups, youth groups and sports teams.


    We aim to manage our employees openly, honestly and fairly and to be a responsible employer, adopting values and standards designed to help guide our staff in their conduct and business relationships.  We are committed to having a fully trained and competent workforce and actively promote vocational training for our employees.


    The policy will be monitored annually by the Board of Directors and objectives / targets will be set at Management Meetings.

    William J. McFadyen
    Managing Director

  • McFadyens Contractors (Campbeltown) Ltd is committed to driving out acts of modern day slavery and human trafficking within its business and that from within its supply chains, including sub-contractors, and partners. The Company recognises the essential element and is committed to paying a fair market price for goods/services received in combat of modern day slavery, child labour and trafficking.

    The Company acknowledges responsibility to the Modern Slavery Act 2015 and will ensure transparency within the organisation and with suppliers of goods and services to the organisation. These as well as the suppliers of services make up the supply chain within the Company.


    As part of the companies due diligence processes into slavery and human trafficking the supplier approval process will incorporate a review of the controls undertaken by the supplier. Imported goods from sources from outside the UK and EU are potentially more at risk for slavery/human trafficking issues. The level of management control required for these sources will be continually monitored. The company will not support or deal with any business knowingly involved in slavery or human trafficking. The company Directors and senior management shall take responsibility for implementing this policy statement and its objectives and shall provide adequate resources (training, etc ) and investment to ensure that child labour, slavery and human trafficking is not taking place within the organisation and within its supply chains.

    A full copy of this policy and a copy of the Modern Slavery Act 2015 will be accessible to all employees electronically and can be obtained from the HR department upon request.

    This policy statement will be reviewed annually and published.


    This Policy takes into account, and supports, the policies, procedures and requirements documented in our Integrated Management System, compliant with the requirements of ISO 9001:2015, ISO 14001:2015 and OHSAS 18001.


    The implementation and operation of this management system underlines our commitment to this policy. Formal procedures concerning slavery and human trafficking have been established, including disciplinary procedures where they are breached, or in serious cases matters will be referred to the police. Additional procedures ensure that this policy is understood and communicated to all levels of the company, and that it is regularly reviewed by the Directors to ensure its continuing suitability and relevance to the company activities.


    At McFadyens Contractors safety is our overriding priority and we regard the co-operation of our supply chain throughout the tiers as essential to maintain the highest standards for all the goods we supply.

    We understand the potential risks concerning the supply of Counterfeit, Fraudulent and Suspect Items (CFSI) within the supply chain, and to this end we only choose suppliers that can demonstrate the quality and source of the goods that we require.


    All our employees involved in the purchasing of goods have been informed about the potential for CFSI and advised that all goods must be purchased directly from the manufacturers or from agreed and official distribution channels.

    William J. McFadyen
    Managing Director

  • Protection of Personal Data

    Care must be taken to ensure all staff comply with Data Protection regulations. All staff must ensure personal data is controlled and secure and details are not disclosed to any other person (whether inside or outside the company) unless authorised to do so. To ensure staff are aware of data protection obligations and information security we have a training programme in place and all staff are made aware of this policy, our Privacy policy and other relevant company policies.


    Compliance with Data Protection Regulations

    To ensure we are in compliance with data protection regulations including General Data Protection Regulation (GDPR) the company has taken various measures to ensure we are meeting all requirements;

    • Data Protection Officer – our management system details key responsibilities including details of a Data Protection Officer (DPO)


    • Personal Data Collected – we do not actively collect or process any personal information other than the details of our employees. We may also hold some personal data from interactions with prospective and existing customers and systems are in place to manage this data.


    • Data Review – we regularly review and check Personal data by completing a data audit to identify “any information relating to an identified or identifiable natural person (data subject)”, to ensure the personal data we hold is required, lawfully managed and processed and accurate.


    • Data Retention – data retention is managed and retention period is documented in our management system manual.


    • Consent – if any data is to be collected for any purpose other than normal employment purposes we will obtain your explicit consent and you have the right to withdraw this consent at any time.


    • Sensitive Personal Data – we do not collect or hold any sensitive personal data and DPO should be advised if this is not the case


    • Privacy by Design – Any new developments, projects or technologies that involve personal data will be reviewed to ensure privacy by design and privacy impact assessment completed.


    • Data Processing / Transfer – Personal data is processed and handled in a lawful and transparent manner with clear communication of what data we hold, why we hold it and how long we retain it. We will not transfer personal data to any third parties except to those approved for the purposes of taxation, pension, employee checks and payroll administration.


    • International Transfer of Data – we will not transfer your data internationally and will inform data subjects in any event of international transfer.


    • Data Security – we have measures in place to protect Confidentiality, Integrity and Accessibility of all company data and complete regular audits and reviews of the security of personal data and information security systems


    • Data Subject Access – Data subjects have the right to access, correct, transfer or request deletion of the personal data we hold about them. Subject access requests should be directed at out DPO who will respond to all data requests within 1 month. We will not charge for responding to such requests.


    • Data Breaches – all data breaches will be reported internally and significant breaches will be reported to the ICO and affected data subjects notified within 72 hours of discovery.


    Much of the arrangements for management of data, documented information, ongoing checks including internal audits are all covered by our ISO 9001 compliant integrated management system which is available to all staff. Our management system documentation includes the following;

    • Summary of all company procedures and policies relating to Data management / Security
    • Organisation details including details of the Data Protection Officer and summary of their responsibilities
    • Document register detailing what records we hold, how managed and retention period
    • Personal Data Audit & Internal audit of Data / Data Protection & Information Security
    • Training arrangements including details of planned training and staff training / competency matrix

    William J. McFadyen
    Managing Director

  • We have procedures in place for the protection of personal information and comply in full with relevant data protection legislation.


    Information we collect

    We do not actively collect or process any personal information other than the details of our employees. To ensure our employees are aware of how we protect and manage their personal data we have also prepared a Data Protection Policy which details what data we hold and how it is managed.

    If you enquire about our goods / services or have done business with us in the past we may hold some personal information about you such as telephone number or email and we will only use this information for the purpose it was collected. We will never sell your data or share it with 3rd parties who might use it for any other purpose.


    Data Retention – we will only hold personal data as long as we need it and we have systems in place for management and retention of data.


    Data Subject Access – please contact us if you wish to know whether we hold any personal data about you, if you wish the data we hold about you to be updated or if you would like us to erase your data.


    Web Site Privacy

    Our web site does not collect personal data about you unless you contact us to enquire about our services. The web site uses cookies and may collect computer identification data (this does not include any personal information) and their use is clarified in our cookies policy.


    This policy is reviewed on an ongoing basis and formally reviewed at least annually during management review and the latest version will always be available on our company web site or upon request.

    Any questions about your personal data or this policy should be directed to The McFadyens Contractors Data Protection Officer.

    William J. McFadyen
    Managing Director

ISO 9001
ISO 14001
ISO 18001